Effective date: August 1, 2026

These Terms and Conditions ("Terms") are a binding agreement between you and Voizio.AI ("Voizio," "we," "us," or "our"). They govern your use of the Voizio website at voizio.ai and all Voizio services, software, AI agents and support (the "Services"). By signing up, paying for, or using the Services, you agree to these Terms. If you are accepting on behalf of a business, you confirm you have authority to bind that business, and "you" means that business.

These Terms include, by reference, our Privacy Policy, Data Policy, and Refund Policy. If a signed order form or proposal with you says something different from these Terms, the order form controls for that point only.

1. Who the Services are for

The Services are for businesses, not personal or household use. You must be at least 18 years old and able to enter a binding contract.

2. The Services

Voizio provides AI chat and voice agents and related tools that help businesses capture leads, answer calls and messages, book appointments, follow up with customers, and request reviews. Features depend on the plan you choose. We may improve, change, or retire features over time. If we remove a core feature of your plan, we will tell you in advance.

3. Your account

You agree to give us accurate information and keep it up to date. You are responsible for keeping your login details secure and for all activity under your account. Tell us right away at [email protected] if you believe your account has been accessed without permission.

4. Plans, fees, and billing

4.1 Subscription fees. Plans are billed monthly or annually in advance, at the price shown at checkout or in your order form.

4.2 Setup fees. Some plans include a one-time setup and onboarding fee, shown at checkout. Refund rules for setup fees are in our Refund Policy.

4.3 Usage charges. Some plans include a set amount of usage (for example, voice AI minutes). Usage above your plan's allowance, phone numbers, and carrier and messaging fees are billed at the rates shown on our pricing page or in your account. Carrier and messaging fees may include a small handling markup.

4.4 Taxes. Prices do not include taxes unless stated. You are responsible for applicable taxes.

4.5 Payment method. You authorize us and our payment processor to charge your payment method for all fees when due. If a payment fails, we will let you know and may retry the charge. If payment is still not received within 10 days of the notice, we may pause the Services until the account is current.

4.6 Price changes. We will give you at least 30 days' notice by email before any price change applies to your plan. The new price takes effect at your next renewal. You can cancel before then if you do not accept it.

5. Automatic renewal and cancellation

5.1 Automatic renewal. Your subscription renews automatically at the end of each billing period (monthly or annual) at the then-current price for your plan, until you cancel.

5.2 Annual reminders. For annual plans, we will email you a reminder 15 to 45 days before your renewal date, with the renewal price and how to cancel.

5.3 How to cancel. You can cancel at any time, with no long-term contract, by emailing [email protected] from your account email with the subject line "Cancel my subscription." We will confirm your cancellation by email within 2 business days.

5.4 When cancellation takes effect. Cancellation stops future renewals. Your Services stay active until the end of the period you have already paid for. Refunds, if any, are handled under our Refund Policy.

6. Your responsibilities and compliance

You are responsible for how you use the Services to contact people. You agree to:

• Get and keep all consents required by law before your AI agents, texts, emails, or calls contact anyone, including consent under the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and state telemarketing laws.

• Follow carrier rules for business texting, including A2P 10DLC registration, and honor STOP and other opt-out requests.

• Give any notice required by law that a call or chat is handled by AI and that a call may be recorded. In California and other states that require all parties to consent to recording, this means telling callers at the start of the call.

• Make sure the information you give your AI agents (prices, hours, services, policies) is accurate and current.

• Use the Services only for lawful purposes.

7. Acceptable use

You will not use the Services to:

• Send spam or unsolicited calls or messages, or run robocall or mass outbound campaigns without the required consent.

• Spoof caller ID, impersonate anyone, or mislead people about who they are talking to.

• Send content involving illegal drugs, hate, sexual content, firearms sales, gambling, or debt collection where prohibited, or any content that violates carrier or platform rules.

• Collect payment card numbers, Social Security numbers, health information, or other sensitive data through AI agents, unless we have agreed to it in writing.

• Handle emergencies. The Services are not a substitute for 911 or emergency services.

• Copy, reverse engineer, resell, or interfere with the Services, or try to access accounts or systems you are not authorized to use.

We may pause or limit any campaign, number, or agent that we reasonably believe breaks this section or puts our phone numbers, carrier standing, or other customers at risk.

8. AI output

AI agents can make mistakes. They may misunderstand callers, give incomplete or wrong answers, or book an appointment incorrectly. You are responsible for reviewing your agent's settings, scripts, and knowledge base, and for checking important bookings and conversations. AI output is not legal, medical, financial, or other professional advice.

9. Your data

You own the data you and your customers put into the Services, including contacts, call recordings, transcripts, messages, and appointments ("Customer Data"). You give us permission to use Customer Data only as needed to provide, support, secure, and improve the Services, as described in our Data Policy. We do not sell Customer Data.

10. Third-party services

The Services run on and connect to third-party platforms, including our CRM and hosting platform, phone and messaging carriers, AI model providers, and payment processors. Their availability and rules can affect the Services. We are not responsible for outages, rule changes, or registration decisions (such as A2P 10DLC approvals) made by those third parties, but we will work with you to resolve issues.

11. Intellectual property

We and our licensors own the Services, our software, website, templates, and brand. These Terms give you a limited, non-exclusive, non-transferable right to use the Services for your own business during your subscription. If you send us ideas or feedback, we may use them without any obligation to you.

12. Confidentiality

Each of us will keep the other's non-public business information confidential and use it only to perform under these Terms. This does not apply to information that is public, already known, independently developed, or that must be disclosed by law.

13. Suspension and termination

We may suspend or end your access if you materially break these Terms, do not pay, or use the Services in a way that creates legal risk or harm to others. Where practical, we will give you notice and a chance to fix the problem first. You may stop using the Services at any time by cancelling under Section 5. After your account ends, Customer Data is handled as described in our Data Policy.

14. Disclaimers

Except as stated in these Terms, the Services are provided "as is" and "as available." To the fullest extent allowed by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the Services will be uninterrupted or error-free, or that they will produce any particular number of leads, bookings, reviews, or revenue.

15. Limitation of liability

To the fullest extent allowed by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenue; and (b) each party's total liability arising from these Terms or the Services is limited to the amount you paid Voizio in the 12 months before the event giving rise to the claim. These limits do not apply to your payment obligations, your indemnity obligations, or a party's fraud or willful misconduct.

16. Indemnification

You will defend and hold Voizio harmless from third-party claims, fines, and costs (including reasonable attorneys' fees) arising from your Customer Data, your campaigns and messaging, your failure to obtain required consents or give required notices, or your breach of these Terms.

17. Disputes

17.1 Talk to us first. Before starting any legal claim, email [email protected] describing the issue. We will both try in good faith to resolve it within 30 days.

17.2 Governing law and venue. These Terms are governed by California law, without regard to conflict of law rules. Any legal action will be brought in the state or federal courts located in Orange County, California.

17.3 Individual claims. To the extent allowed by law, claims may be brought only on an individual basis and not as part of a class or representative action.

18. Changes to these Terms

We may update these Terms. For material changes, we will email the account owner at least 30 days before the change takes effect. If you keep using the Services after that date, the updated Terms apply. If you do not agree, you may cancel before the change takes effect.

19. General

These Terms and the policies they reference are the entire agreement between us about the Services. If any part is found unenforceable, the rest still applies. Neither party is liable for delays caused by events beyond its reasonable control. You may not assign these Terms without our written consent; we may assign them to a successor in a merger or sale of the business. Notices to you go to your account email; notices to us go to [email protected]. A failure to enforce a term is not a waiver.

20. Contact

Voizio.AI

Email: [email protected]