Effective date: August 1, 2026

This Data Policy explains how Voizio.AI ("Voizio," "we," "us," or "our") handles the data that flows through our Services on behalf of our customers, including data about our customers' callers, leads, and customers. For information about how we handle data from our own website visitors and customers, see our Privacy Policy.

1. Who controls the data

Our customers own and control the data they and their contacts put into the Services ("Customer Data"). This includes contact records, call recordings, transcripts, chat and text messages, emails, appointment details, review requests, and AI agent settings. Voizio processes Customer Data only on the customer's behalf and following the customer's instructions. Under the California Consumer Privacy Act, Voizio acts as a "service provider" to our customers.

2. How we use Customer Data

We use Customer Data only to:

• Provide the Services, including answering calls and chats, booking appointments, sending follow-ups, and sending review requests.

• Provide support and fix problems when you ask us to.

• Keep the Services secure and prevent fraud and abuse.

• Comply with the law.

We do not sell Customer Data, share it for advertising, or use it for any purpose outside our relationship with the customer.

3. AI processing

To run AI agents, Customer Data such as call audio, transcripts, and messages is processed by AI model providers to understand requests and generate responses, transcripts, and summaries. Voizio does not use Customer Data to train AI models.

We may use de-identified, aggregated statistics (for example, total call volumes or booking rates across the platform) to run and improve the Services. These statistics never identify a customer or an individual.

4. Call recording and AI disclosure

Customers are responsible for making sure their callers receive any notice required by law, including that the call is handled by AI and may be recorded. Voizio AI agents can be set up to give this notice at the start of every call, and we recommend keeping it on.

5. Text messaging data

Mobile numbers and text messaging opt-in data collected through the Services are used only to send the messages the contact agreed to receive. They are never shared with third parties or affiliates for marketing or promotional purposes.

6. Service providers (subprocessors)

We use trusted service providers to deliver the Services, including our CRM and hosting platform, phone and messaging carriers, AI model providers, email delivery, and payment processors. They may use Customer Data only to provide services to us. Customers can request a current list by emailing [email protected].

7. Security

We protect Customer Data with reasonable safeguards, including access limited to team members who need it to support you, secure logins, and service providers that maintain industry-standard security programs. If we learn of a security breach affecting your Customer Data, we will notify you without undue delay and help you meet any notice obligations you have.

8. Sensitive data

The Services are not designed to store payment card numbers, Social Security numbers, or protected health information, and are not HIPAA compliant unless we sign a separate written agreement. Please do not set up agents to collect this information.

9. Retention and deletion

We keep Customer Data while your account is active. After your account ends, you can request an export of your Customer Data within 30 days. We delete or de-identify Customer Data within 90 days after your account ends, unless the law requires us to keep it longer. Copies in backups are deleted on their normal schedule.

10. Requests from your contacts

If one of your contacts asks us to access, correct, or delete their information, we will pass the request to you and help you respond. You can also delete contacts and conversations from your account at any time.

11. Changes and contact

We may update this Policy. We will post the new version here and email customers about material changes.

Questions: [email protected].